sMoRTy71.com: AT&T Wireless sucks!

AT&T Wireless sucks!
First of all, I hate having a cellphone. Hate it. However, I've accepted the fact that I have one. Well, AT&T Wireless is trying their best to make me hate it even more than I already do.

We used to be T-mobile customers; however, we decided to get rid of our cellphones about a year ago, so we dropped their service. Well, a couple of months ago, we decided to get service again since my wife was returning to work (and, as a nurse, she is often driving pretty late).

While we were going to go with T-mobile again (since we never had a single problem with them), AT&T Wireless was offering some ridiculous special that included 2 $250+ phones, a $49 per month rate (plus $10 per additional line), no activation and free shipping. We figured that nothing upfront and $59 per month was a pretty good deal for all we were getting...we were wrong. AT&T Wireless SUCKS!

First problem: We receive our first bill and find that we owe $110 instead of the $59 we were supposed to pay. According to the bill, we didn't actually have the plan that we signed up for. We had a plan that had fewer minutes. This resulted in us exceeding the minutes of the plan they had us under (although we were well under the minutes limit for the plan we signed up for). A call to customer service was useless. They said that they couldn't do anything about that bill; however, they would correct the mistake and switch the plan the next month.

Second problem: We receive yet another bill for $100+. We call customer service and we explain the promise made by the last CSR to adjust our plan. This rep say that they don't know what we're talking about and that the offer we were promised had expired. Screwed again. So we had to sign up for a higher-priced plan in order to get the minutes needed to avoid the $100 charges. This plan is supposed to be $69.

Third problem: One of our phones starts acting flaky. The microphone wouldn't transmit the voice signal sometimes. Other times, the volume of the earpiece was completely out. So we called customer service and they said they could send out a new phone for $14.95. We agreed. However, between the time we called and the phone arrived, the phone started working again. So when the package arrived, we refused delivery.

Fourth problem: We got our bill last night. The total is $85! You want to know why? They charged us the $14.95 for the other phone. We called back and said that we didn't accept the new phone. Turns out that the $14.95 was for shipping and that wasn't refundable. $14.95 for shipping? Come on.

So now we're stuck with a plan that is more expensive than what we signed up for and every month seems to result in some sort of charge to jack the price up even more. The customer service is absolutely horrendous. And to make it even worse, we're stuck with them for another year and a half.

I am seriously considering paying the cancellation fee and getting rid of the service. It looks like that will actually be cheaper in the long run. BTW, did I mention that AT&T Wireless SUCKS?!