UPDATE: This blog has been retired as of August 2011. See this post for more information or connect with me on Twitter.
Monday, December 5, 2005
Real Networks cancellation headache
I have been a Rhapsody subscriber since January of 2003. However, over the past couple of months, my usage has really trailed off. Basically, I only use it at work. And I've found myself listening to music that I already own. So this morning, I decide to cancel my subscription.
Unfortunately, Real Networks has decided to make it difficult to cancel by requiring you to call an 800 number. To make matters worse, they send your call to a call center in India. So I spent 10 minutes on the phone with "Kevin" who could barely understand me (and vice versa).
I gave him my account info and guess what? He said that they were having a system problem and couldn't access my account! So I will need to call back later.
NICE!
I have been a Rhapsody subscriber since January of 2003. However, over the past couple of months, my usage has really trailed off. Basically, I only use it at work. And I've found myself listening to music that I already own. So this morning, I decide to cancel my subscription.
Unfortunately, Real Networks has decided to make it difficult to cancel by requiring you to call an 800 number. To make matters worse, they send your call to a call center in India. So I spent 10 minutes on the phone with "Kevin" who could barely understand me (and vice versa).
I gave him my account info and guess what? He said that they were having a system problem and couldn't access my account! So I will need to call back later.
NICE!
¶
10:56 AM
About Shawn Morton
Married father of 6; VP of Social Media at JPMorgan Chase; gluten-free; gadget enthusiast; hair metal aficionado; #Movember man View more on LinkedIn.
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